General Terms and conditions

Unless specified otherwise in writing, all transactions between BAUTIER and its customers are determined by the sales conditions described here and accepted by the customer.


Wood variations

We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations.

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature and humidity.

We purchase and supply wood which has been dried to correct moisture content but sometimes warpage and shrinkage can still occur, especially when the furniture is shipped to drier climates from where it was made. We cannot accept returns that stem from climactic differences. Should movement occur in the wood, addressing issues of temperature and moisture usually resolves the issue.

Cancellation And returns

Under regulation of the Belgian law on trade and the information and protection of consumers of April 6 2010, you are able to cancel your order any time up to 14 days after the day of delivery. If you wish to cancel your order you must do so in writing by email at info@bautier.com.

If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.

Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.

Goods that are made to order are excluded from our standard cancellation policy and therefore we will not ordinarily be able to change such orders, make a refund or exchange any made to order item.


Warranty

Should there be a defect in the object purchased, then BAUTIER is liable for material damage in accordance to the Belgian law on consumer protection of September 1 2004.

Jurisdiction

Disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions are subject exclusively to Belgian law and fall under the exclusive jurisdiction of the Court of Brussels.


Contact

BAUTIER chaussée de Forest 314
B-1190 Brussels

VAT BE0862 748 088

For customer services and enquiries please email us at info@bautier.com
Tel +32 2 520 03 19